Privacy policy

Last Updated: June 2026

1. Introduction

This Privacy & Cookies Policy explains how Belgravia Home (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit or make a purchase from belgraviahome.co.uk (the “Site”).

By using our Site, you acknowledge the practices described in this policy.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy & Cookies Policy from time to time to reflect changes in our practices, legal requirements, or operational reasons. Any updates will be posted on this page, and the “Last Updated” date will be revised accordingly. Where required by law, we will also take additional steps to notify you.

2. How We Use Your Personal Data

We use your personal data to:

• Process and fulfil your orders
• Manage payments, refunds, and customer accounts
• Provide customer support and respond to enquiries
• Operate, maintain, and improve our website and services
• Keep our website secure and prevent fraud
• Comply with legal and regulatory obligations
• Send marketing communications where permitted
• Understand website usage and improve performance
• Support advertising and marketing activities

3. Personal Data We Collect

We collect personal data in the following ways:

3.1 Information you provide directly

When you interact with us, you may provide:

• Name, email address, phone number, and address
• Billing and delivery details
• Order and purchase history
• Account login details (if applicable)
• Customer service messages and communications
• Marketing preferences

3.2 Information collected automatically

When you browse our website, we may automatically collect:

• Device and browser information
• IP address and approximate location
• Pages viewed and browsing behaviour
• Time spent on pages and interactions
• Referral source
• Cookie data and similar tracking technologies

3.3 Information from third parties

We may receive information from trusted third-party providers, including:

• Shopify and other e-commerce infrastructure providers
• Payment processing providers
• Delivery and logistics partners
• Analytics providers
• Advertising and marketing partners
• Customer support and technical service providers

4. Cookies & Tracking Technologies

We use cookies and similar technologies to operate our website and improve your experience.

Cookies help us to:

• Enable essential website functionality
• Remember your preferences
• Analyse website traffic and performance
• Improve user experience
• Support marketing and advertising activities

4.1 Cookie consent

Where required, we will ask for your consent before placing non-essential cookies.

You may:

• Accept all cookies
• Reject non-essential cookies
• Customize your preferences

You can update your settings at any time via your browser or cookie settings tool.

4.2 Third-party cookies

Some cookies may be set by third-party services that support our website, including Shopify, analytics providers, and advertising partners such as Google and Meta (Facebook and Instagram).

These providers may process data in accordance with their own privacy policies.

4.3 Opt-out signals

Where supported, we may recognize browser-based opt-out signals (such as Global Privacy Control) as a valid request to limit certain types of data processing.

5. How We Share Your Personal Data

We only share personal data where necessary to operate our business, fulfil orders, and improve our services.

We may share your data with:

• Shopify and other e-commerce infrastructure providers
• Payment processing providers
• Delivery and logistics partners
• Analytics providers
• Advertising and marketing partners, including Google and Meta (Facebook and Instagram)
• Customer support and technical service providers
• Professional advisers (legal, accounting, compliance)
• Regulatory or legal authorities where required

We only share the minimum data necessary and only where we have a lawful basis under UK GDPR.

We do not sell personal data.

6. Marketing & Advertising

We may use your personal data to send marketing communications or show relevant advertising where permitted.

This may include using browsing activity or purchase history to improve the relevance of advertising.

You can opt out of marketing emails at any time by clicking the unsubscribe link or contacting us directly.

7. Data Retention

We retain personal data only for as long as necessary to:

• Fulfil orders and provide services
• Comply with legal and tax obligations
• Resolve disputes
• Maintain business records
• Enforce agreements

Some data may be retained for up to 7 years where required by law.

8. Data Security

We take appropriate technical and organizational measures to protect your personal data.

However, no online transmission or storage system can be guaranteed as completely secure.

9. International Transfers

Your personal data may be processed outside the UK. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK data protection law.

10. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Object to or restrict processing
• Withdraw consent where applicable
• Request data portability
• Lodge a complaint with the Information Commissioner’s Office (ICO)

11. Children’s Data

Our website is not intended for children under 16, and we do not knowingly collect their personal data.

12. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

13. Changes to This Policy

We may update this Privacy & Cookies Policy from time to time. Any updates will be posted on this page with a revised “Last Updated” date.

14. Contact Us

If you have any questions about this policy or how we handle your personal data, you can contact us at:

Belgravia Home
Email: sales@belgraviahome.co.uk
United Kingdom

Complaints

If you are unhappy with how we handle your personal data, you can contact us first. You also have the right to complain to the UK Information Commissioner’s Office (ICO)

If you are dissatisfied with how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Information Commissioner's Office (ICO)

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113

Website: ico.org.uk